Main Article Content
Accuracy of elicitation techniques selection will affect the quality of software requirements. However, mostly the selection was based on familiarity only. Therefore, it is necessary to identify the characteristics of each technique and its development. The identification was initialized through paper review on requirements elicitation topics published between 2001-2016. The results show that interviews are most frequently studied techniques. In addition, interviews, brainstorming, and document analysis considered as developed techniques. The developments are related to the use of processing tools from interviews such as tool ladder, electronic communication software and analytical techniques, namely social network analysis and collaborative filtering. The use of web application tools and social network sites marked the development of brainstorming technique. While in document analysis, the involvement of business process models and organizational models characterized the development. Interviews, brainstorming, and document analysis are most frequently used combinations techniques. Document analysis is used to find basic information, while interview is used to engaged with core users, and brainstorming is used to determine the list of requirements.
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