Kerangka Konseptual Pengukuran Kematangan Orientasi Proses Bisnis dan Manfaatnya bagi Organisasi

Abstract

Organizations generally have a hierarchical or vertical organizational structure with specialized functions or departments to support their process. Work Culture in functional teams makes organizations trapped in functional silos. Business Process Management (BPM) is a discipline that can be a solution for functional silos. BPM changes the mindset from that culture to be process oriented. BPM requires coordination from each department to support the goals of the organization by involving employees, customers and partners. In implementing BPM or business process management, firstly the company must becoming business process oriented. Business Process Orientation Maturity Model (BPOMM)  defined maturity as the stages through which an organization progresses in becoming business process. Many studies related to BPOMM with different development of each researcher. Each researcher developed BPOMM method to support their research. This conceptual study was conducted to further discuss previous BPOMM research and find the benefits of obtaining an organization's BPOMM value.